“MPS or Managed Print Services” is a generic term for a wide range of services offered by an external service provider to optimize or manage a company’s document output to meet certain objectives, such as driving down costs, improving efficiency and productivity, and reducing the IT support workload.
A service provider will take primary responsibility for meeting the customer’s office printing needs, including the printing equipment, the supplies, the service and the overall management of the printer fleet. The main components provided are needs assessment, selective or general replacement of hardware (optimization), and the service, parts and supplies needed to operate the new and/or existing hardware. The provider should also track the printer fleet performance analysing the information gathered in the course of tracking in order to make or recommend the adjustments needed to ensure fleet efficiency and to meet changing user needs.
IT-SAS has worked with both suppliers and end customers in specifying, sourcing and implementing various levels of MPS. However the corner stone of any of these projects is a comprehensive understanding of the requirements of an organisation and its internal customers.
We have a strong methodology and reporting regime that can help you evaluate both the commercial and technical needs of a MPS agreement – whether you are a supplier or an end-customer looking for the best outsourcing deal.
We use and recommend 3manager™ for both understanding the current environment ‘the needs assessment’ and ongoing printer fleet management. 3manager™ is the only tool to combine technical and sales management information to provide an instant 24/7 overview of printer activity and performance.
Try it for yourself with a free trial, see the 3manager tab on our homepage.